Returns & Exchanges
At Oster Jewelers, we want you to be completely satisfied with your luxury purchase, offering a 14-day return window for unworn items in their original packaging. Please note that custom orders and final sale items are not eligible for return or exchange.
Request Authorization
Contact our concierge team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Secure Packaging
Carefully place your item, original certificates, and documentation into the original presentation box, ensuring it is packed securely within a shipping carton.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns must be fully insured during transit.
Quality Inspection
Once received, our master jewelers will inspect the item for its original condition before your refund or exchange is processed within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing